What Healthcare Professionals say about bpas
Here are a few of the comments that we have received from commissioners and referrers:
"You went very much out of your way and provided a service that I certainly didn't expect. At the very worst time of this client's life you gave the very best service." Referrer
"The lengths that bpas staff went to in highlighting all the options available to my client, resulted in her making a positive choice about her pregnancy, rather than feeling that she had no control or choice." Referrer
"Having thoroughly considered all applications, the tender panel were unanimously of the view to award the contract to bpas for reasons of cost, quality, patient choice, location, alignment with the PCT's strategy and enhanced partnership working." Commissioner
Liverpool Women's Hospital
We quickly realised that one of the challenges of a split facility might be duplication within the consultation process. To improve the customer experience this needed to be streamlined, and we achieved greater efficiency by eliminating the client's second consultation, so that they did not need to give the same information to two different providers.
Clients could now feel that they were effectively dealing with one organisation, without the burdens of unnecessary bureaucracy at what is already a stressful time for them.
North Middlesex Hospital
Delivering the service on site at the hospital means that bpas has the support of the necessary acute services - and at a vulnerable time for the client there is the convenience and security of attending a familiar hospital, right on their doorstep.
bpas' flexibility meant that a reative and costeffective solution to a client's problem could be found - and the PCT knows that their women are receiving a high quality service, based on 40 years’ experience.
The service was specifically created to meet local needs and offers emergency contraception and early access to abortion. It is now included in the PCT's Under 25 Chlamydia Screening Programme as a designated test site with data being fed back directly to the PCT.
Coventry PCT had confidence in bpas as its chosen provider and knew that our work in bringing together all the stakeholder agencies meant that the project's goals were jointly owned and agreed.