“I would like to take this opportunity to thank all the bpas staff. As all the staff I came into contact with before, during and after the treatment showed nothing but support, care and understanding towards me and my partner. Thank you.”

“I just wanted to say thank you. When I came to bpas I felt stupid and scared. But because of your kindness and professionalism you helped me through the most difficult day of my life.”

“I do not think that improvements are needed. The staff are wonderful and the place is just right”

“Made to feel comfortable and relaxed. This was a very hard choice for me, but I felt totally at ease here. Thank you”

“Thank you to you all – from the reception staff, the frontline medical team and the unseen theatre staff. To us you made a very difficult decision into a bearable and supported outcome. You certainly fulfil the bpas promise to be “caring, confidential, safe and professional.”

Jenny’s Story
“There were about a dozen people who looked after me and all, without exception, were compassionate and caring at this challenging time. At all times my choice was respected. And there were procedures structured in which made things easier for me, for instance during the scan, not having a viewing monitor was quite appropriate. Staff also went out of their way to help me make the most of my day’s worth of childcare, and I was able to have the consultation and the termination on the same day. Here’s yet another example of your excellence: the sandwich I requested was slightly off-menu, and it was made perfectly. It was so nice to receive. Having an unwanted pregnancy is so emotionally tough, and I know that I was quite sensitive; the aggregate impact of you getting so many details so very right is what made the experience as positive as possible. Thank you ever so much.”