Our clients say
"This is a very difficult procedure to go through, mentally if not physically, and I have been treated with compassion and sympathy throughout. What could have been an extremely traumatic experience was lessened by the professionalism of your staff"
"Just to say thank you. It’s quite an emotional time but I found staff to be really helpful and not judgemental and though I hope I never have to come again, the experience has made it easier should I need to"
Overall Clients rated our overall service 9.11 out of 10
98% were very satisfied or satisfied with the quality of the Nursing care they received and most clients believe that it is our staff who make the biggest difference to their experience
98.5% were very satisfied or satisfied with how we respected their privacy
93% said they were made aware of how to look after themselves after their treatment
The experience of abortion will be different for every woman.
The Pro Choice Majority website shares additional stories where you can read the personal experiences of women who have chosen to have an abortion (at bpas or otherwise).
Some personal experiences...
We like to think that bpas treats all clients with dignity and respect and provides confidential, non-judgmental services. bpas also prides itself on the quality of care it provides. This is a selection of some of the comments we have received recently about the care our staff provide to clients.
"I would like to take this opportunity to thank all the bpas staff. As all the staff I came into contact with before, during and after the treatment showed nothing but support, care and understanding towards me and my partner. Thank you."
"I just wanted to say thank you. When I came to bpas I felt stupid and scared. But because of your kindness and professionalism you helped me through the most difficult day of my life."
"I do not think that improvements are needed. The staff are wonderful and the place is just right"
"Made to feel comfortable and relaxed. This was a very hard choice for me, but I felt totally at ease here. Thank you"
"Thank you to you all – from the reception staff, the frontline medical team and the unseen theatre staff. To us you made a very difficult decision into a bearable and supported outcome. You certainly fulfil the bpas promise to be “caring, confidential, safe and professional."