How are we doing?
Overall clients rated our service as 9 out of 10
We always welcome your views on our services
bpas treats all comments and complaints in the strictest confidence. If you choose to make a complaint, we will examine the circumstances thoroughly and tell you the outcome of this investigation.
In the first instance, we would encourage you to make a complaint to the consultation centre or clinic you have attended but you are very welcome to contact our Head Office if you prefer. Our Client Services Manager can be contacted on telephone 0845 365 5050.
bpas will do its utmost to resolve any concerns or complaints that you may have. If you feel that we are not dealing with your complaint satisfactorily you have the right to contact the Care Quality Commission; this is an independent organisation responsible for licensing bpas and overseeing the way we work. Click here for more information about the Care Quality Commission.
If your treatment has been funded by the NHS, you have the right to work through their complaints procedure instead, or in conjunction with your bpas complaint. For more information about our complaints policy, please speak to:
Client Services Manager
Telephone: 0845 365 5050
In all bpas units you will find copies of our complaints policy, available upon request.
We have been looking at how our service measures up against other providers by collecting information from women coming to bpas who have also had a previous abortion. The Customer Satisfaction results are detailed below.
Average satisfaction score (out of 10) for treatment with bpas = 9.11
*data taken from Q4 2010 satisfaction survey as analysed by Snap Surveys