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Accessibility Statement

Providing services that are accessible

BPAS is committed to supporting all people who need  to access the services we provide. If you have an additional communication need please let a member of our team know either by telling the call advisor on our helpline when you call to book an appointment or a member of the team in a clinic.

We provide service leaflets and information in braille. Our website was designed in 2013 and has some functions to enable users with vision impairment to use assistive technology.  All our videos on our website have closed captions and some have British Sign Language included. Our website uses Google Translate to translate into 100s of languages.

We provide textphone services for our booking and helplines.

In some of clinics we provide lifts, ramps and hearing loops.

We use translation services for clients where English is not their first language and British Sign Language translators.

More importantly for us is that we are able to provide care to you in a way that you can access but also that is right for you. Please let us know as early as you can during your care with us what we can do to support you further.

Known issues

Primary accessibility issues found include:

  • missing structural landmarks and semantic markup; 
  • interacting with the navigation (mobile and desktop); 
  • images and infographics without alt text or alternative descriptions; 
  • no controls on carousels; 
  • contrast issues throughout including buttons and headings.

Following the accessibility audit we have fixed the following issues:

  1. Inconsistent functionality across different devices - the footer navigation is now visible on mobile devices 
  2. Dual purpose top level navigation items - This method of dual click/hover functionality has been removed from the navigation on desktop and mobile devices. 
  3. On key pages we converted images to text for prices and  complication rate tables
  4. New images are loaded with descriptions

Our Accessibility Report

You can see our latest Accessibility report here.

Contact us

If you are finding any content not accessible, please email marketing@bpas.org with your request.

We are always looking to improve the accessibility of our site, so if you find anything on the site difficult to use please let us know by emailing marketing@bpas.org.

If you have questions on enforcement procedure, please contact clientservices@bpas.org.

Text only version and font size 

We now have a tool to convert our webpages to a text only version to improve accessibility. You can find the tool at the top left of each webpage. You can also select the font size for the original page and the text only version. You can find the font size options labelled 'A' next to the 'Text only version' button.