Share your feedback
Patient feedback helps us continually improve our services and ensure we provide the highest standard of care. We welcome your comments and suggestions. You can email our Patient Experience Team at youropinioncounts@bpas.org, and your email will be acknowledged within approximately three working days, or you can call us on 0345 365 5050. Your personal information will always remain confidential. If we would like to share your comments externally, we will ask for your permission first. This is completely optional, if you prefer, your feedback can stay private.
Concerns and complaints
If you have an issue, complaint, or concern you would like to raise with us, you can:
Speak to the staff at the consultation centre or clinic you attended
Email our Patient Experience Team at youropinioncounts@bpas.org
Call our Patient Experience Team on 0345 365 5050
We take all feedback seriously and will do the utmost to resolve any concerns that you may have. At BPAS, we are committed to listening and continuously improving to meet your needs and expectations.
Copies of BPAS’ complaints policy are available at all our clinics and can also be accessed via the button below.