Booking FAQs
We are an independent healthcare charity which for more than 55 years, has been advocating and caring for women and couples who decide to end a pregnancy.
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I would like to cancel my appointment
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To avoid waiting in our call queue, please email us from the email address you provided us at the time of your booking to info@bpas.org with your reference number and password. There is no need to call us as we will cancel your appointment for you.
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What if I change my mind, or wish to rearrange my appointment?
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You can change your mind at any time - we want you to be totally sure. Call 03457304030 to rearrange your appointment so your appointment isn’t wasted. You can also call if you want to book some or more pregnancy options counselling.
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I have forgotten the details of my appointment
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You will have been sent an email on the day you called which will have all the details on, time and date of your consultation. Please also check your spam folder.
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I have submitted an online form and not heard anything
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You will receive your appointment via email or contacted by an appointment advisor within 24 hours of submitting your online request. Please note the call will come from a private number. If you need to contact us regarding your appointment request submission, we advise you do not call back before the 24 hours.
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I would like an earlier appointment
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The appointment we have given you is the earliest available. We would advise you to try and keep this appointment to ensure there are no delays in your treatment.
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When will I have my treatment after my telephone consultation?
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Options and timescales for treatment will be discussed with the nurse during your consultation and you will be told on that call what the next steps will be.
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When will I get a telephone consultation call?
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The email you are sent once we finish booking your appointment will give you all the information you need to know. Please be available one hour before and one hour after your appointment time to ensure you do not miss your call.
How can we help?
If you need to attend a clinic or a scan appointment during you care and you’re worrying about affording travel costs to the appointment, please share your concern with us either at booking or during your consultation. We have a number of resources you may be able to access to support you in accessing your appointment. In the meantime, click here to see if you qualify for funding support and it has some additional resources and links that you may find helpful.
