At BPAS, we are committed to providing safe, confidential, and compassionate care. Your feedback helps us continuously improve our services and maintain the highest standards.
Share your feedback
We welcome your comments and suggestions. You can email our Patient Experience Team at youropinioncounts@bpas.org and receive a response within approximately three working days, or call us on 0345 365 5050. Your personal information will always remain confidential. If we would like to share your comments externally, we will ask for your permission first. This is completely optional, if you prefer, your feedback can stay private.
You can view a selection of past patient comments and reviews from women, men, and healthcare professionals here.
Patient Satisfaction Results (April 2024 – March 2025)
Every person BPAS cares for is invited to complete a client satisfaction survey. We ask patients to rate different aspects of our service and share suggestions for improvement, because your opinion truly matters. Below are the survey results from April 2024 to March 2025.
Women
14,197 women rated overall satisfaction with their care at 9.52 out of 10.
98% of women reported that they were either 'extremely likely' or 'likely' to recommend us to friends and family if they needed similar treatment.
Over 90% of female surveyed patients agreed that:
- Appointments were arranged within a suitable timeframe
- An appointment was offered at a suitable location
- Personal information was treated confidentially
- They received clear explanations about treatment and were given enough time for questions or concerns to be addressed
- They felt involved in decisions about their treatment
- Enough information about aftercare was provided
- Treatment was carried out in a clean and safe environment
- They were given enough privacy when needed
Men
118 men rated their overall satisfaction with their care at 9.25 out of 10.
99% of men reported that they were either 'extremely likely' or 'likely' to recommend us to friends and family if they needed similar treatment.
Over 90% of Male surveyed patients reported they were satisfied with:
- The timeframe of their treatment
- The location of the clinic
- How their personal information was treated confidentially
- Staff who cared for them
- Advice they received
- The clear explanations about treatment
- The cleanliness of the treatment environment
Concerns and complaints
If you have an issue, complaint, or concern you would like to raise with us, you can:
- Speak to the staff at the consultation centre or clinic you attended
- Email our Patient Experience Team at youropinioncounts@bpas.org
- Call our Patient Experience Team on 0345 365 5050
We take all feedback seriously and will do the utmost to resolve any concerns that you may have. At BPAS, we are committed to listening and continuously improving to meet your needs and expectations.
Copies of BPAS’ complaints policy are available at all our clinics and can also be accessed via the button below.
Our Commitment to Quality
Quality Accounts Report
The Quality Account is a statutory requirement and an important way for BPAS to report on service quality and demonstrate improvements. It focuses on three key areas: patient safety, treatment effectiveness, and patient feedback about the care received. You can view our latest 2024/25 Annual Quality Accounts Report below.
Statistics on this page were updated in December 2025.