Health records

What we do with your information

We aim to provide our clients with the highest quality healthcare. To do this we need to keep records that identify them, record their health and the care we plan and provide them with. We use client records to make health decisions regarding their safety and care.

Everyone working for BPAS has a legal duty to:

  • keep full and accurate records
  • keep confidential identifiable information safe and secure
  • provide information in accessible formats.

Some information is routinely passed on to the NHS for statistical purposes and to allow them to pay for the treatments they fund, but we ensure that individual patients cannot be easily identified. We do not share identifiable information unless:

  • we have our client's permission
  • the law requires us
  • we have special permission for health or audit reasons.

Others may need client information to check the quality of care provided, teach staff, pay for care packages, research, and to protect public health. Anonymised information is used wherever possible.

If we are required to pass on client information, those who receive it have exactly the same legal duty to keep it confidential.

Client rights

Clients have the right to confidentiality under the Data Protection Act 1998, the Human Rights Act 1998 and the common law duty of confidence. The Disability Discrimination and Race Relations Acts may also apply. More information on your rights is available from the Information Commissioner.

Clients can get a copy of their BPAS health records, but may be charged a fee. A charge of £40 is usually made to supply a printed copy of client information.

The request must be made in writing: 

  • By post to:  Client Services Deparment, BPAS Head Office, 20 Timothys Bridge Road, Stratford on Avon, Warwickshire CV37 9BF
  • By email to:

Please get in touch if you think that your records are inaccurate or incorrect.

Further information

For further information on information governance at BPAS contact:
BPAS Data Protection Officer
20 Timothys Bridge Road
Stratford on Avon
CV37 9BF

View BPAS information policy leaflet entitled "How we use your health records" here 

View our Privacy Notice here