Touch to call us on 03457 30 40 30

Performance

Feedback and client satisfaction

We welcome and value feedback on our services - a selection of comments can be seen from:

Click here to email your comment  clientservices@bpas.org

Your opinion counts

Everyone BPAS treats is asked to complete a client satisfaction survey form to score aspects of our service, and suggest how we could improve our services.  Here are the results from our January to March 2015 surveys:

Women - 7,429 women rated overall satisfaction with their care at 9.46 out of 10

99% of women reported that they were either 'extremely likely' or 'likely' to recommend us to friends and family if they needed similar treatment.

Over 98% of female surveyed clients agreed that they:

  • had confidence and trust in the staff who cared for them
  • felt involved in decisions about their treatment and were treated with dignity at all times
  • were given enough privacy when they needed it
  • were seen in a clean and safe environment and were given enough information about their aftercare

and that:

  • during the initial call - the advisor sounded understanding and answered all of their questions
  • the staff listened and their treatment was explained in a way that they could understand 

Men - 212 men rated their overall satisfaction with their care at 9.63 out of 10

99.5% of men reported that they were either 'extremely likely' or 'likely' to recommend us to friends and family if they needed similar treatment.

Over 98% of Male surveyed clients reported they were satisfied with:

  • Welcome received
  • Advice received
  • Standard of nursing care
  • Confidence in the Doctor
  • Cleanliness of the Clinic
  • How well we respected their privacy 

Comments and complaints

You can make a complaint to the consultation centre or clinic you attended.  Or contact our Client Engagement Manager on telephone 0345 365 5050 email clientservices@bpas.org  if you prefer.

BPAS will do its utmost to resolve any concerns or complaints that you may have.

Copies of BPAS' complaints policy are available at all our clinics.

To view our complaints process and find out how to make a formal complaint click her

View our 2016 Quality Accounts Report here