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Important Notice: iPhone Call Screening and Your Privacy
Apple has introduced a new call screening feature that may automatically transcribe and display part of a caller’s message, even if the call is not answered. This could include brief details about your appointment or care with BPAS. To help protect your confidentiality and ensure your contact preferences are respected, we recommend that iPhone users check and adjust their settings before we contact you.
 
How to manage call screening settings:
You can choose how unknown calls are handled, including turning off screening or silencing features, in your iPhone settings. This helps to ensure that your communication with us remains private.
 
Apple Support Guide:

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